Returns & Exchange

Domestic and international returns

Missio accepts 14 day return window starting from the day your item gets delivered.
If you decide our jewelry is not for you, just head on over to returns, email us at: contact@missionewyork.com;   to receive your return authorization and  instructions. You can return in-stock as well as made-to-order items. To be eligible for a return, the item must be unworn and sent back in its original packaging. All resized  or personalized pieces are final sale. Please read this carefully before making your purchase.
Refunds will be credited to your original payment card approximately in 3 -15 business days depending on your card issuer.
Paypal refunds process immediately.

Repair warranty

Missio will repair your pieces within 1 year of purchase at no additional cost to the customer. Services covered under our warranty: Jewelry polishing and reshaping, Stone tightening, Clasp or jump ring repair/replacement.

Beads restringing

Warranty does not cover any pieces lost or discarded, improperly used or damaged resulting from everyday wear and tear. All our pieces are handmade and may include slight unique variations in color and size for our gemstones and pearls. Scratches through daily wear are expected as gold is a soft material. Each slight variation adds character to your piece and is not considered a manufacturing defect.

Beyond the warranty date we would be happy to repair your Missio jewelry for a charge.
Request a repair thru our customer service.